Pro3’s business seeks to support and deliver its customers’ needs for a range of financial products and services, and to do this effectively it needs to collect and use certain personal information.

The type of personal information collected can include (but is not limited to) name, address, date of birth, contact details, income, assets and liabilities, account balances, trading statements, tax and financial statements and employment details.

Most information is obtained directly from customers of the firm and/or its’ principal through the customer application and acceptance processes, and from maintaining records of information provided in the course of ongoing customer service and administration.

Pro3 may also obtain information from other sources, and may ask for other information voluntarily from time to time (for example, through customer research or surveys or as required in regard to maintaining ongoing customer due-diligence) to help improve its services or consider the wider needs of customers or potential customers.

Where customers choose not to provide any information necessary to fulfill a request for a specific product or service, Pro3 may not be able to provide the requested product or service.

Unless informed otherwise, personal information held is used for establishing and managing any business relationship and account(s), reviewing ongoing needs, enhancing customer service and products and or giving ongoing information or opportunities that Pro3 believes may be relevant and appropriate.

Depending on the product or service concerned and particular restrictions on sensitive information, this means that personal information may be disclosed to:

• Introducing brokers with whom Pro3 also has a mutual relationship (and who may be within or outside the European Economic Area)
• Credit providers, courts, tribunals, other regulatory authorities and legal agencies as required or authorised by law
• Credit reporting or reference agencies
• Anyone authorised by an individual, as specified by that individual or the contract

Generally, external organisations engaged and used by Pro3 to handle or obtain personal information as its service provider are required to acknowledge the confidentiality of information and to undertake to respect an individual’s right to privacy and comply with the Data Protection Principles and Pro3’s corporate policy.

Other third parties used may keep a record of any searches performed on our behalf and may use the search details to assist other companies in performing their searches, and such third parties may not be fully covered by Pro3’s privacy policy or subject to equivalent privacy standards and procedures.

Pro3 educates and promotes to employees handling personal information to respect the confidentiality of customer information and the privacy of individuals. It regards breaches of privacy very seriously and may impose appropriate sanctions and penalties, including contractual dismissal.

How do we store personal information?

Safeguarding the privacy of information is important, whether interaction is personal, by phone, mail, over the internet or other electronic medium. Personal information is held in a combination of secure computer storage facilities and paper-based files and other records, with steps taken and maintained to protect such information from misuse, loss or unauthorised access, modification or disclosure.

Pro3 may be required to maintain and hold records for a significant period of time, but when information is no longer needed it will safely and securely removed or destroyed.

Pro3 endeavours to ensure that any personal information held is accurate and up-to-date. However, such information may change frequently e.g. change of address and other personal circumstances, and Pro3 seeks to be able to identify, accept and update customer information in a fair and efficient manner.

Under Data Protection legislation, customers may have the right to obtain a copy of any personal information held and to inform Pro3 to correct any inaccuracies.

To submit a request, please write to us via email, verifying your identity and specifying your requirements. Please note that Pro3 may charge a fee to cover the cost of validating and processing an application and locating, retrieving, reviewing, copying and providing any material requested. Pro3 will acknowledge any request and endeavour to respond to it within 40 days of receipt of a valid application and any applicable fee.

Cookies are small pieces of text stored on your computer when you visit a website.

They are not programs and cannot be executed as code or deliver viruses – instead cookies act more like a passport, which the site checks and updates whenever you visit.

Almost every site on the global internet uses cookies and their functions include:

• Verifying your identity for security purposes
• Determining the type of browser and settings you are using
• Allowing site owners and third-party advertisers to tailor content to your preferences

Pro3 respects privacy at all times, and is committed to providing its website users with information and tools needed to properly manage the use of cookie technology.

There are three types of cookie employed on Pro3’s website:

Essential cookies are necessary for the vital functions of Pro3’s site and trading platform. If these are disabled, users won’t be able to access the platform or other important parts of the site.

Behavioural/analytical cookies help provide users with a better service. They can tailor site content to personal preferences and past behaviour, or remember saved settings.

Marketing cookies enable users to experience more relevant online content and see adverts which are aligned with their interests, as triggered and indicated by specific activity on Pro3’s site. This type of cookie helps us understand the way the website is used so we can develop and provide a better service.

Pro3 also uses the data from such behavioural and analytical cookies to improve its site and provide more individually tailored content. These cookies make it easier for you to find the information and service functionality needed and allows Pro3 to adapt its site to suit user preferences: